Every day there seems to be a new discovery that will improve our lives and make our day more efficient. The hospitality industry is traveling the same path of evolution and technological changes. La Meridiana Group informed on new trends and technologies has embraced the changes and provides services up to date and able to provide improved service to save time and money and along with hotels and agencies we are preparing to take part in this evolution through major improvements that are reflected in the customer experience.

It remains important to remember that any innovation is introduced within the hospitality industry will never be anything more important and valuable than the offered service, so it must be individual and personalized, that kind of service that really add value and recognizes and appreciates customer loyalty more than any app. The hospitality industry is an industry where the core business is made of people and only the services offered make the difference and the customer satisfied; the result will be the loyalty of customers who return in the hotel.

The combination of technological innovation and guest relation management highlighted according to Group La Meridiana experts the current trends in the world of hospitality as well as the new frontier of research to achieve a greater quality of services offered complying with the new requirements and needs or simply preferences and habits of travelers in the contemporary world.

Following this line different hotels departments must adapt to change.
For example, one solution is to make it possible for customers to perform check in through their smartphone and even use their phone to open the door of their rooms avoiding long lines and waiting breaks in front of the front desk and the loss and the failure of the keys that are often the major elements of discomfort that you face in the hotel. On the other hand it is important not to forget that the first impact and customer contact is extremely important for the impression that the customer will have about the hotel, so despite technological improvements ranging embracing human contact remains decisive for a connection with the guests.

As for the food and beverage, one of the possible innovations is using an app that allows customers to choose and order food and drinks directly using their mobile phone, tablet or other tools.

Despite technology It seems to ward off the personal contact that is still important in this industry and every interaction with their customers is significant. The customer wants to be called by name and when there is a problem it is important to show interest in problem solving and trying to do your utmost to resolve the possible conflict as quickly as possible and trying to exceed customer expectations.

Every customer is a person with its own individuality and characteristics, and if you manage to get in the world of your guests valuing loyalty you will face an happy customers, who will return in the future and will send his friends noting the staff availability and the uniqueness of the experience.
The quality of a structure is reflected on the possibility of making the experience memorable and unique and the creation of a personal connection with the customers.

In conclusion, Group La Meridiana suggests to embrace technological innovation and improve the level of services offered by combining the immediacy and the coldness of technology with the warmth and the professionality in human contact, offering customers unique and personalized services and reaching a position of value in the hospitality market.