Hospitality quality has always characterized the Italian touristic sector thanks to the enormous cultural and artistic heritage that offers a unique experience.

However it seems that times have changed and that the quality of tourism in Italy is no longer what it once was. Research conducted on a large sample of international tourists reveals that Italy is no longer at the top of the rankings for quality of reception. But this can be certainly improved!

The success of a city or town in terms of tourism is made not only by the amount and type of cultural heritage but also by the wellcome capacity of the of accommodation facilities: human contact, service and an excellent hospitality are very important factors that improve the perception of a pleasant stay.

Gruppo La Meridiana through its experts in the hospitality area is able to drive analysis of your business situation and research the elements that allow you to achieve a better level of quality for your hospitality and services.

The primary purpose of the services offered by the Gruppo La Meridiana is to improve the performance of the single structure and, consequently, the total supply of the territory. The next step is to experiment and apply new hospitality models, improving the proposal in accordance with the characteristics and variety of your guests. This will allow to build and strengthen the relationship of trust with the client-guest who, through the experience within one or more company services, will be able to connect to the values of the hotels and its territory.

This increases the chances of return of our guests but also to get positive reviews, for example on TripAdvisor, with regard to the quality of service and the presence of a qualified and friendly staff who can respond effectively to all requests and needs of the guests.

Reviews tell you about the degree of customer satisfaction and they let you understand the elements that are involved. This is very useful to be aware of your hotel strengths, in cases of satisfaction, and weaknesses in the cases of dissatisfaction.

Below we propose some tips offered by Gruppo La Meridiana to improve the perception of the quality of your hotel.

Customization

Customize each message by adding some details helps you to differ from mail to mail address so the guest will receive a form of consideration that paradoxically it is still not offered by many.

Excellent hospitality

A customer who feels treated with care from the moment of booking until his departure is defined as highly satisfied guest. This should be the goal of every hotelier who takes care of the good reputation of his/her hotel. The satisfaction of a guest pays in terms of positive advertisement on social networks and online reviews but also for the customer loyalty that allows him/her to return to the hotel. A customer who is fully satisfied is your best Brand Ambassador ever!

Uniqueness

Each hotel must find the best way to differentiate its offer from competitors. You can do so offering peculiar type of holidays, which include services and / or offers detailed that positively impress your guests. What is certainly true is that you must be able to understand what are the real needs of your customers.

Gruppo La Meridiana has a long experience in supporting hotels of any sector and size in improving the quality of hotel hospitality. Experienced professionals can offer customized consulting services and ensuring excellent results. So don’t hesitate to contact Gruppo La Meridiana!