The year 2015 is coming to an end and also the tertiary sector may start to reach conclusions on the annual trend. As Outsourcing services leading supplier in Italy, Gruppo La Meridiana is pleased to see that the tertiary sector grew up and it helped in the growth the national economy too, during 2015. The first great achievement that we want to highlight is the Innovation brought from Outsourcing. This means first that Outsourcing changed, leaving behind finally various prejudices and showing how innovative is to look outwards for a company.

This concept of innovation can play three roles:

–Project Innovation: it refers to the projects made hand-in-hand, by the supplier and the client.

–Radical Innovation: it refers to the change of the way of working thanks to the intervention of the provider and with new agreements.

–Business Innovation: it refers to all new business prospects that arise when a company chooses Outsourcing (especially financial perspective).

Today, Outsourcing is not only a way to reorder the chaos or to reduce costs. The real evolution is first a new approach about relations between providers and customers. Now, a supplier is able to offer services but also skills and experience in order to increase welfare and earnings of his client.

Why and How Outsourcing became Innovative?

Outsourcing paid its dues, but the strong push towards its transformation was given by competition. Since the tertiarisation spread to date, the Outsourcing companies have multiplied greatly. This fact gave rise competition between them and so it was necessary to find new ways to offer services. The results have been “lucky” and now Outsourcing is not a choice for survival, but it represents the growth.

What are the instruments through which Outsourcing drives Innovation?

Outsourcing particularly gave attention to two ways of working:  

–Analysis. To analyze company’s activities is not a practice in use all long. But we know that it is a great way of to understand trends and errors simply and quickly. Considering for example personnel management services, we can see that an outsourcer may collect so many data while he manages employees. Absence, attendance, views and much more. Before this change the outsourcer took care of staff management for its own sake. Now, through the analysis of the area in question, it is possible for a company to be in control of everything that happens. Thenks to objective data you can improve your staff performance or to study many other conditions about your business. This is why, today, Outsourcing is a real added value to bring your company to success.

–Technology. Management is the basis of the outsourcer activities. So, over the years, he tried to optimize his services through technology too. Also for personnel management, thanks to effective budget software, new payroll programs, or modern detection systems, it was possible to turn the simply management of a service in a new challenge with higher targets.

The statistics are quite clear: 54% of companies who chose to outsource some services found a strong increase in final customer’s satisfaction. 45% saw firsthand the success thanks to Outsourcing. It is clear that a good relationship between ousourcee and outsourcer is the primary condition to achieve a positive result. Clients and providers get involved in a common challenge.

Gruppo la Meridiana works with senior professionals and using the best instruments in order to offer efficient services for any needs of your business. Innovation is Future, but at the same time it is also the result of a great Past consisting of a hard work and a continuous commitment.