The secret of a successful outsourcing project is the approach by the supplier, that should always work on one-way: the customer first.

The customer first of all: this is an old familiar adage to those who work in the trade and supply of goods and services. Is also the starting point on which to build a project organized by Gruppo La Meridiana, a leader in the outsourcing in Italy.

Outsourcing is a practice increasingly common in Italian companies, which are adapting their standards with the european companies, where the outsourcing of one or more business units has become common practice.

Outsource some minor operational units, not identifiable with the core business, it means fit perfectly together different business needs, so as to find a functional balance that combines every aspect of the production process.

Those who decide to rely on an outside supplier for outsource some of the company, want to achieve 4 main objectives, which are the basis of any action:

• increasing productivity

• thinning the production processes

• speed decision making

• coordinate documents

All this must, be done in a maximum integration system, in which the external provider who has been choose for the outsourcing is able to penetrate in the best of his ability within the company structure, in order to identify the strengths and weaknesses, extolling the first and working hard to correct the latter.

It must create a greatest trust relationship, in which the ultimate goal must be the full satisfaction of the customer, to be achieved through the implementation of strategies and solutions that are exclusively in that direction.

Who provides outsourced services, therefore, it can be compared to a tailor who must create a tailored suit to his client. He must take measures to adapt the dress and have the security to make it perfect for its forms. He has to find the most appropriate cut for the style that the customer want, and only at the end of all this goes to work on the material for realizing the tailored suit.

Similarly, a service provider must first understand with who he has to deal, what are the internal specifications to be considered and what are the main points on which is necessary to place the focus. Only then he can to begin to offer its services, only when it has perfect knowledge of the work that must be done to achieve set targets for customer satisfaction. The analyzes must be carried out on the medium/long term, because the work must have a wide-ranging in order to functions.

At the moment that the supplier decided to accept the assignment, he know that the customer comes before everything else, then the highest priority must be given to its demands. The solutions, in fact, must be adjusted in accordance with the specific objective and the supplier must be able to go beyond the requirements of the customer, because it is assumed that he have a more open and forward-looking vision on specific issues, in which he is specializes.

Besides, to reach the customer satisfaction, the service provider should always offer a plus compared to expectations, but above all, respect all that he promised in the contract.

Gruppo La Meridiana slavishly follows this operating scheme, and it is no coincidence that today has become the main reference point for companies, small, medium or large, who want to increase their business-core, relying on experienced professionals. What are you waiting for? Rely to us and take advantage of our professionalism in the various industrial and commercial sectors!