Tourist accommodation owes its success to a whole series of mechanisms and professionals hidden behind all services offered. Hotel organization is very complex, but also very charming. Gruppo la Meridiana, as a cooperative of outsourcing personnel management services, shall submit the work of the Housekeeper.

The profession of the Executive Housekeeper requires great commitment, responsibility, quality, skills and training at high levels. We want immediately look at the activities coordinated by a Housekeeper:

–          Cleanliness and order of hotel rooms

–          Cleanliness and order of common areas

–          Cleanliness and order of  hotel personnel areas

–          Laundry’s checklist  

–          Drycleaners management

–          Supervision of forniture

–          Purchase and distribution of staff’ uniforms

–          Hotel wards communication management

–          Events and tasks management

–          Staff schedules

As a result of this list, it is clear that a person who works as Housekeeper has in her hands the core tasks of the Hotel productivity. It follows that this figure must have specific requirements and they are:

1. a)    Emotional management
2. b)   The ability to motivate employees  
3. c)     Highly reliable organization
4. d)   The ability to work under pressure
5. e)    Strong communication skills

Furthermore, a housekeeping manager must have appropriate knowledge and skills. In particular:

1)    To speak one or more foreign languages

2)   Knowledge of the structure in which it works and of the hotel business in general

3)   Knowledge of the legal issues involved in working in hotel (safety standards and first aid too)

4)    Knowledge of strategies to reduce costs

5)   Knowledge and training about any updates

6)    Knowledge of staff training methodology

The Housekeeper is not a simple job, but it may be very challenging. Above all, it has a key role in the hotel productivity. Contrary to popular myth, a Housekeeper is not necessarily a former hotel maid. The career of this professional depends mainly on personal qualities and training received.

What are the subjects of a Housekeeper training?  

It is a challenging and complete training course. It is about theory and practice of various subjects. Let’s see them in detail:

–          The role of the Housekeeper

–          Behavioural techniques

–          Professional ethics

–          Management and organization of work techniques

–          Methodology to verify the maintenance and the cleanliness of Hotel areas

–          Basis for administration

–          Human resources management techniques

–          Hotels communication

–          Safety at work

–          Introduction to computer and systems software

–          Professional English (typical terms)

In the last few years, the profession of the Executive Housekeeper is increasingly required. Its role is considered essential for customer management too. An Executive Housekeeper is the reference point for clients, during their stays in hotel.

Thanks to years of experience in hospitality sector and outsourcing personnel management services, Gruppo la Meridiana can provide and/or train highly qualified personnel for hotels who choose outsourcing solutions. To put your company in our hands means handing it over to highly trained people. We are able to assure you maximum productivity and definite success.