Depending on the tourist facility size and type, it becomes necessary to appoint someone who knows how to better manage customer relationships. La Meridiana Group, creates and forms within its professionals as guest relation agent and quality manager spektor to ensure the delivery of quality services and customer satisfaction. These professionals represent the company and its management, are the contact persons for each request or basic amenities and because their main purpose is to ensure service excellence in caring for customers.

For  the effectiveness of this role, the guest relations manager is a figure originally designed specifically for the hospitality industry and is quite complex but today is also found in airports, cruises and many other sectors. About hospitality The Guest Relations Officer works within hotels, especially in hotel chains, or other types of tourism companies and can work independently or in a team.

The main objective is to take care of guests in every way, providing them assistance, solving problems and giving answers to any requests or questions. From the point of view of its character, the person in this role must have discipline, courtesy and punctuality, he must have a professional attitude always with good communication skills and be constantly alert and ready to teamwork and attention to details.

Among the key responsibilities that are part of the list of daily tasks of Guest Relations Agent include:

• Planning and coordinating all promotional activities targeted to customers, service offerings “cordial” and activities for guests;
• Coordinating and supervise all activities Guests;
• Assisting at check-in and check-out customers and welcome guests on arrival;
• Providing personal assistance by providing their own cultural and linguistic skills (translations of information, menus, etc.)
• Assisting all departments receptive for the needs of guests;
• Planning and conducting group meetings;
• Assisting guests with airline reservations;
• Making statistics on customers;
• If necessary, participating in recreational activities,

From this long series of activities and responsibilities related to the work of this professional figure it follows a search of the right people with the necessary skills to carry out this job by providing a high quality service and meeting the needs and customer demands.

Among the key skills that are sought after in the person that jump in the adventure it includes:

• In-depth knowledge of the hotel services (products and services);
• Maintaining a high level of product knowledge and service to be able to better sell to guests;
• Contribution to the business in which they operate;

• Commitment continuous improvement and taking the responsibility for their own work,
• create a positive image of the hotel in every interaction with internal and external customers;
• Providing information (when required) and to promote the hotel services, or special events;
• Meeting Hotel Brand in which you work,
• compared to the general policies and procedures of the hotel or the company where you work;
• Respect and preparation against the policies and procedures of Front Office;
• Being able to offer suggestions for solving problems;
• Knowing how to build and maintain positive relationships with all customers and guests;
• Anticipating customer needs and solve their problems;
• Interacting with the department and the hotel staff in a professional manner and to promote a positive good relationship;
• Promoting team spirit and ensures an effective two-way communication.
• Demonstrating cooperation and trust in colleagues and supervisors of all departments;

Needless to specify that the requirements critical to have access to this role are the knowledge of foreign languages (the main tourist), availability, flexibility, diplomacy and positivity.

La Meridiana Group also believes this figure highly qualified and influential in the world of hospitality and is committed to train its employees to fulfill the constant market demands by offering high quality services and always up to date in all the aspects (technology, ecology, trends). For more information about our services or if you also want to become part of the Consortium La Meridiana Group does not hesitate to contact us.