The tasks of a receptionist are often limited in welcome and support activities in the hotel: these are only two of more important aspects, but there are other duties, as the selling strategies, in his professional tasks.

Gruppo La Meridiana aims to train professional receptionists, to offer its customers only the better outsourcing staff, for respond to all the needs in the hotel management.

After many years, the group has developed a great experience to create an excellent training plan for receptionists, which are self-assured and responsible in each tasks.

The receptionist is the first to welcome guests: for this reason he’s the reference during their stay: the front desk staff is the link between managers and guest.

What are the 3 tips of a good receptionists?

• neighbourliness
• communication skills
• management skills

Gruppo La Meridiana works on these three point when trains a receptionist, to reach the target of an able staff in each situation, in carrying out the duties.

Among tasks of the reception there is the control of the switchboard: in case of necessity, in fact, the guests call first of all the reception from the internal phone. A good receptionist must understand quickly the request and call the more appropriate member of the staff.

The guest cannot wait much minutes to have a useful answer, because the waiting hurts the hotel’s image. A good receptionists puts the guest always on the top of his priority, in each case over all other duties.

To be considered a good receptionist be professionals isn’t enough, the worker must be sensitive and intuitive with guests: for these reason, Gruppo la Meridiana choose for its training courses only workers who show proclivity for the role, to train only the better outsourcing receptionists.

Then, in the tasks of a receptionist there are hospitality and assistance but there is also the selling. To revenue, in fact, the receptionist is an important piece of the hotel organization: his abilities in sell strategy are increasingly important in the modern accommodation business, where the upselling is a big part of management hotel.

The worker at the front desk must be know every aspects of the hotel and of its rooms, besides the extra-services that are offers to the guests. The receptionist must know all the offers in each moment and be able to manage the request depending on the availability of the hotel, offering additional services that may be of interest to the guests.

He also have pricing ability but, all these skills, aren’t oriented only to revenue, because the figure of receptionist is most oriented to commercial business. Maintain hotel’s image, through high quality standard, and create empathy with guests are the basis to catch the target. The guest must have to trust of the receptionist and have to trust in his advices: only the satisfaction of guests is the key to the success for a hotel, and this passes also by the work of the professional receptionists.

Gruppo La Meridiana works to train receptionists, that can be inserted successfully in the commercial strategy, capitalizing the know-how and the experience earned in the past years. Continuous training is our way to offer to our customer only the better professional staff in outsourcing: our experience is your guarantees, to rely on high level services for your hotel management.