The strength of the Gruppo La Meridiana is to offer a complete outsourcing service. This means to train its operators considering the needs of a hotel and needs and tastes of the end user. In this article we will write how to attract families, how to satisfy them and how to convince them to return in the structure. First of all, a “family friendly” hotel must to be prepared to welcome children. This means that a particular attention must to be given to the comfort and to the needs of the kids and their parents; this includes especially the welcome, the hotel services and the room decor. Thanks to years of experience in the hospitality sector, the Gruppo La Meridiana is able to offer advice and support for all that concerns the management of a hotel. So, we underline here the key points to make a perfectly “family friendly” structure.

The Welcome

Often, the welcome drink is a service for adults only. Many children ask why they can’t have a fruit juice, a muffin or simply a candy. It may seem trivial, but to cause a whim of a child at the beginning of a holiday, it can be very negative for the opinion of the parents towards the structure. The next step is to provide to adults accurate information about services for the families: in particular, recommendations or proposals of contracted activities outside the structure. Sometimes, to think about what to do for children to not get them bored, it’s a source of great stress for a parent. Also to find some small game in the room, it may be very good for a family. If the booked structure provides some diversion for children, the parents can travel with a suitcase in less and probably they will give a great review to the hotel and they will be back. Finally, if by chance the family trip was organized to celebrate an anniversary, to make a note of that would be a significant blow style and you can offer a gadget or a cake, to give the feeling of closeness and absolute exclusive attention to the customer.

The Room

The space is what a family needs most. A hotel room will be certainly more comfortable than rooms designed with other objectives if it allows to place the baggage in a functional way and orderly. There is also to point out that a family, on average, spends much more time in a hotel room compared to adults without children. Customers with kids are attracted by a room with kitchenette and a bathroom with a changing table too. To can cook in the room  means to save on meals and to satisfy kids’ needs at any time and for any reason (for example a food allergy). About wardrobes, it’s better if they have shelves, to enable parents to manage also the clothes with order and cleanliness.

The Security

A hotel room without fragile ornaments allows to parents a more relaxed holiday and saves a child from the risk of getting hurt or to break something. In a “family friendly” room it would be appropriate also the presence of cover electrical points and edge protectors. These small precautions will make the family stay in hotel much more comfortable. The hotel keeper stands to benefit from this, because he rarely will have to worry about small accidents in the room.

Extras

A TV with children’s channels, wifi, the possibility to insert a DVD or even a DVD player to the Television: these are almost indispensable comfort for a family’s holiday in the modern age. If a parent wants to relax and he knows that his child is calm in front of his favorite cartoon, he will certainly be peaceful and satisfied. Wifi provides extra security, when the costumer needs to answer to a few work emails or if he wants to look for a pharmacy or various attractions in the surrounding area of ​​the structure. About the Restaurant, the advice are: to have a special menu for children and a space dedicated to them inside the restaurant room. This can be a key point in the choice of a structure by a family, but also a great help in the organization of the services by the staff of the structure itself. A family on vacation wants to get away from the daily routine, but at the same time it wants to feel like home. For this reason, a family is willing to spend so much.

Gruppo La Meridiana trains its staff in the approach to the different types of customers, both as it regards the relationship with the guests, both for what concerns the preparation and arrangement of the environments of the structure. Gruppo La Meridiana supports its partners with passion and professionalism, in favor of a hotel management that ensures good results.