The generation of people called “millenials” is that one that represent the target of voyagers to satisfy already from today. But they are not the same clients as in the past, these are customers that are used to mean technology as an extension of their own body, they expect to find in Hotels areas where digital and modern technology reign.
Millennial travelers are on the rise.
Category
Hotel
Forcasts for the future Hotel
How to improve your Hotel visibility
In the hospitality market world evolves continuously and it is right to change strategies to get the maximum return from their business trying to reach new goals. Recently the Group La Meridiana has listed a number of tools and rules that represent the starting point of the work that the hotel needs to do if it wants to really exploit the instrument of outsourcing at best.
Service recovery in Hotel
Last week we talked about the topic “Managing Complaints and Suggestions.” In the following article will be ‘instead treated the second step of the handling of complaints, that is the Service Recovery. Since the hotel is a facility that provides services primarily through human interaction it does not always offer the quality in constant and satisfactory results.
Claims management in hotel
Over the years of professional experience of Group La Meridiana in the hotel sector, it has been possible to largely illustrate the concept of reception and the paramount importance in any facility is to show in what form this key concept should be declined in a well managed hotel and attentive to the needs of its guests.
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