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Outsourcing: what are the process steps?

Outsourcing: what are the process steps?

Wanting to outsource some of its business services, a company will first search a qualified partner who has the ability and flexibility to implement the right strategies in different situations. Gruppo La Meridiana can represent the ideal partner for any company for two main reasons: many years’ experience in the field of outsourcing and the methodology. In particular, to be methodical means to develop the work with structural clarity, providing accurate information and tools. The knowledge of the steps to be taken is the strongest pressure for healthy business growth.

Outsourcing may be implemented at three different levels: strategic, tactical and operational level. However, the Outsourcing process steps generally remain unchanged regardless of the level. The definition “phases of outsourcing ” means each of the various stages and aspects of the development of an outsourcing process.

What are the outsourcing process steps?

  1. a)   Planning
  2. b)   Investigation of strategies
  3. c)    Analysis
  4. d)   Selection of the service provider
  5. e)   Terms and conditions
  6. f)    Resources
  7. g)   Relationship with the outsourcer

It is possible to encompass the different outsourcing steps into three groups:

1-   Analysis: analysis includes steps a, b and c. This part implies stronger commitment because issues, needs and business objectives shall be investigated. Internal processes evaluation should be conducted and a structural organization should be designed. The processes to outsource are not the least useful but those that require a specific professional support action. Subsequently, a company will have to set sub-targets about outsourcing processes too. So, outsourcee and outsourcer should correspond and cooperate about the points listed above.

2-   Implementation: there are here steps d and e, in which agreements between the parties shall be established. Here, new team members, final strategies and everything relating to the services’ migration in outsourcing will be settled. The “start-up” takes place at this point, with the tools and objectives decided together.

3-   Management: management involves steps f and g. In these two phases the project will move forward making use of the chosen resources. The management needs a continuous monitoring of business activities: in this way it will be possible to understand if the implemented strategies are working well and if something needs to be reconsidered. In this step, communication between the partners is very important to proceed with objective measurements and to have a fair review of the development of the business and of its position. The outsourcer is the added value that can improve execution and control.

As can be seen from the above list, not necessarily all phases must to be carried out in partnership.

Let us now examine some key concepts about methodology within the business environment:

         What and how: detailed rules for the implementation of each maneuver company should be laid down in order to identify the strategies to meet aid effectiveness targets.

         Value chain: that is the division of labour. Each of the different business activities plays a key role about company’s results: growth is possible only through this “disruption”.

         Partnership and decision-making autonomy: to walk together does not mean to be on top of each other. If so, business would experience a slowdown in growth. A successful cooperation will take place also reaching terms of decision-making autonomy in partnership.

         Differentiation: each service or business aspect distinguishes a company from competitors: this increases the firm’s level of competitiveness.

         Groups and individuals: a successful company must to put into effect a policy based on the respect for the roles: employees have rights and obligations as a group and as individuals.

In conclusion, we can say that “methodology is synonymous with success”. Speaking of business management, methodology is the basis for a strong plan and it decreases the risks of failure. Gruppo La Meridiana daily invests time and resources to continuously improve its services: warranty, passion and professionalism for a successful partnership.

                                                                                                                                               

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