Group La Meridiana after years of experience in various business sectors and personnel training presents a panel dedicated entirely to the staff training. The basis of good service starts with Communication. Communication with customers but above all with your team. Below Group La Meridiana lists a number of useful tips that the leader of a company should follow to keep alive the motivation of its employees and then to point to the maximum result.

1. Non-verbal communication

Despite the choice of words is very important you need to remember that they represent only 7% of communication, while the non-verbal represents more than 55%. Therefore it becomes clear that the voice’s intonation, facial expression and gestures are very important. So if words are not accompanied by a good non-verbal communication, they  would not be effective. This also applies to the correspondence as a mail or message, so the advice is to avoid giving feedback if at that time it was altered, postponing that action at a later time.

2. Communicate effectively

Effective communication is different than communicate well, only if the communication is effective your employee really put into practice what he is asked. To be sure that everything about their roles is clear often you just need to ask the staff to send a confirmation to avoid misunderstandings.

3. Find the right motivation for everyone

Sometimes the issue is not related to inadequate communication but what it is lacking of a proper motivation. The only way to understand what is the lever that pushes employees to work it is to know the people who work with you. Each has a different yardstick, some will give more value to have free time for others it will work better an economic incentive. It is referred to as custom incentives. Whenever you ask a co-worker to fulfill a task out of the ordinary, he must have a good reason to do so, for himself. The goal is to create a relationship that makes arise a tune with the employees who will respond with the desire to do one more step.

It’s important to transfer to the staff the mentality of a team, tied to feeling to belong to something shared. Being a leader does not mean adopting an authoritarian system but on the contrary to approach the level of your employees to create the synergy needed to run the team. If a team is excited to work with their own leader means that he has adopted a system of effective leadership.

4. Communication’s responsibility with customers

Group La Meridiana in his years of experience in different areas, noted that the perception is worth more than everything, even more than the truth. You must be able to transfer to the customer the same perceptions that are given to the team. The collaborators are the mirror of your company and what it is able to transfer. Transparency becomes important, you need to share everything with the right customer revealing and emphasizing what you do.

Provide an excellent service is the basis, but the real magic is linked to the feeling of importance that the client must try. To make sure that your customers are feeling essential than the team must feel just as important and in this way it will do the same for your customers.

The key to success of your company is not the only quality of products and services but also how they are presented to their customers. Group La Meridiana not only deals with training its employees with the proper preparation and training but mainly aims to create synergistic team for a high quality service.